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Date: 05 May - 05 May, 2020
Time: 10:00:00 - 11:00 amVenue: WebinarDuration: 1 hourCategory: Caribbean Export Event
About Dr. Nsombi Jaja
Dr. Nsombi Jaja, P.M.P; CMC is the managing director of Quality Management Consultancy Co. Ltd., a consulting practice, providing advice to the business community in the areas of strategic management, quality management, leadership development and customer service management. She founded this company in 1986 and it is now a recognized regional consulting firm with clients and associates throughout the English-speaking Caribbean. She is the President of Quality Management Consultancy Inc. USA located in South Florida and a member of the board of the Institute of Caribbean Studies located in Washington DC. Jaja is a recognized SME expert and trainer, and one of Caribbean Export Development Agency’s ProNet trainers; and has a successful track record in delivering training to SMEs.
Nsombi received her training in quality management through two fellowship awards from the United Nations and the Government
of Japan and one fellowship award from the Government of Sweden. Foundation training in Quality Management was provided
by the Juran Institute Inc. USA. She has served as presenter and moderator on several conferences. She has been rated by Joe
DeFeo, CEO of Juran Institute as being on par with any member of the ‘A’ list of Juran Institute’s consultants.
For the past 20 years Nsombi has worked with the leadership teams of client organizations assisting them with strategic
management, quality management, customer experience management and change management. Clients include Grace
Kennedy & Co. Ltd., The Shell Co. (WI) Ltd., the SuperClubs Group, Sandals Group, The Ritz-Carlton Rosehall, Caribbean
Cement Co., National Commercial Bank, Scotiabank Jamaica, First Global Group, Heart Trust/NTA, Sagicor, Inland Revenue
Dept., Columbus Communications Ltd. (Flow), Chevron Texaco Caribbean Inc., Trinidad Hilton, WITCO (Trinidad), National
Flour Mills (Trinidad), University of Technology, Jamaica, University of the West Indies, Hurricane Electronics Inc., South Florida,
Bridge Dental Team, South Florida, the East Caribbean Group of Companies(St. Vincent), among others.
Dr. Jaja is the former Chief Judge for the Tourism Service Excellence Award, Jamaica; Chair of the Private Sector Service
Excellence Award Committee, is a member of the Jamaica Stock Exchange Best practices Award and serves on several boards
including Project Management Global Institute, a PMI R.E.P.
She is the author of ‘How Leaders Develop Spiritual Intelligence’. Her highly acclaimed CD ‘Reach for the Stars’ has motivated
many to achieve excellence in their lives.